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Returns

If for any reason the customer is not satisfied with an order, items can be returned within 14 days from the date of receipt of the goods.

Returns to Italy:

Reason Return How to proceed
Change Size Gratis

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color Gratis
Change Article € 9
Refund € 9

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

Returns for Austria, Belgium, Germany, Denmark, Spain, France, United Kingdom, Luxembourg, Netherlands:

Reason Return How to proceed
Change Size € 15

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 15
Change Article € 15
Refund € 15

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

Returns for Bulgaria, Czech Republic, Estonia, Finland, Croatia, Hungary, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden:

Reason Return How to proceed
Change Size € 25

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 25
Change Article € 25
Refund € 25

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

Returns for Greece:

Reason Return How to proceed
Change Size € 35

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 35
Change Article € 35
Refund € 35

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

Returns for Rest of the World:

Reason Return How to proceed
Change Size € 50

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 50
Change Article € 50
Refund € 50

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to info@fivebrescia.com;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
The customer will be reimbursed the amount paid at the time of purchase, reduced by € 50 destined for the return shipping costs to which the import taxes, which remain the responsibility of the customer, must be added.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

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